For best protection, we recommend using Virgin Media Internet Security and Web Safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 9. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. 0 Kudos. laptop. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello. 100 & 194. Select SPAM Settings. 9. --. Bypass Child Safe This is a workaround for when Child Safe does not or cannot be turned off Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Try both Mac and Windows. Virgin Media help and support. Account - Cable. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. The Virgin Media blocking method. Plug in all your devices. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. See. Options. --. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 06-05-2023 22:30. I've tried turning it on, then off again. e. However many mesh. Phone. uk. I have the same problem as well, I have just checked my online security controls and it's all turned off. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Welcome to the community and thanks for taking the time to post your issue on the forums. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Chatter and natter. 123. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Find. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. QuickStart, set up and connections. Looks like it's not toggling off / on at virgin media end. 0800 052 9429 Virgin Media. See where this Helpful Answer was posted. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. If you're still having issues changing your settings, please let us know. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Parental controls block websites and applications that you think are unsuitable for your child. Manage Your Account. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. 4. 220. Hi Trying to find a solution to why I cannot access the settings for web safe. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Vonage 2nd line. Select the firewall and tick the following protocol. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Phone. websafe page unable to load. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. See full list on my. Access Virgin Media router settings in modem-only mode. Expand the Email option. Where you put your Hub can sometimes affect its wireless performance. You can also access On Demand content and stream. Virgin Media Web Safe Log in to your My Virgin Media account. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 220. I've switched it off and on multiple times - 5019860. . From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. If you're still having issues changing your settings, please let us know. 1/help for specific device where Web Safe is not working. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Virgin Mobile. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Vodafone Sign in to My Virgin Media a. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. 8. ExpressVPN. I’ve tried the manual DNS trick but that didn’t work. . It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. icon on the upper-left edge of your screen. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Thanks for confirming your details via private message . I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Hey @DavidCalla,. tried using websafe today, blocking specific websites, those websites are still able to be accessed. com, minecraft. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. . 222 and 208. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. Activate Web Safe. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Reply. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Virgin Media Web Safe allows you to restrict certain types of. The appearance of Web Safe has changed slightly in the last few days. The Gamer Lounge. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 8. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. VM BB TV Landline. Get NordVPN - the #1 VPN for Virgin Media. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Recycle or return your kit. web safe. I have been trying to turn on child safe for the last few weeks, but just get the message. net, pubg. Manage Your Account. I can not access the Manage your websafe settings via my app or via my pc. TV. Reply. Welcome to Virgin Media’s help and support page. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. . That is very good since the country is not a member of any signal intelligence alliances. 159. I have been trying for a couple days to change the websafe settings on my account, but am unable to. Hopefully when that thread concludes it will also resolve your issue. Go to Account settings, then Account details. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Once logged in you will see 2 filters; Virus Safe and Child Safe. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Options. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media Web Safe allows you to restrict certain types of. From there the Web Safe can be accessed and configured. Options. Main Menu; Go to virginmedia. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. For fraudulent e-mails, forward to phishing@virginmedia. Child safe not working. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Stay safe online. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 100. My Virgin Media App. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. . com). Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 1. google (disable when using mobile data) 0 Kudos. 4. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Virgin Media and you have confirmed Child Safe is on. You’ll pay nothing for 3 months (with no payment details. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Qurento. Can't disable child safe. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 1. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Superstar. on 15-10-2023 05:01. Online security - Sorry the changes you made were not saved. com 9. Virgin Media takes online safety seriously. on 15-04-2023 15:47. . To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. e. please try again and on the app it just goes to a pagew that does not load. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Account - Mobile. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. I know for a fact there is a problem with the provider and not my laptop. Our free internet speed test checks your broadband speed in an instant. 8K; 276;. Sign in to My Virgin Media to change your Web Safe. * Call costs may vary. Apps and extras. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. . Child Safe - Disabled. Security matters. VPN operates fine for use with : Virus Safe : Enabled. Re: Manage Websafe settings. 2 hours ago. The forum team are best placed to help further and issue has been. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. My child safe settings are off but are currently blocking sites regardless. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Hi 20220328, Thanks for your post and welcome to the forums. 99. Community Natter. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Changes to our Acceptable Use Policy for Virgin Media Mail. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. 168. Hi. 6 - 6. Breaking down some broadband barriers 8. Virgin Media; My Virgin Media; Shop; Help;. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Here you’ll find all the help you need for Virgin Media related problems and issues. . 2 years later this problem still persists. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Select the SPAM setting you’d like to use: Reject All Spam messages. Virgin Media Web Safe and Virgin Media. gin. Try computers with Cisco’s OpenDNS using 208. I keep getting the message seen in the attached picture. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. To get around this, you need to turn Web Safe off. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. I’ve had my broadband up and running since 10/09 and I set the account up just before then. You can manage your Web Safe settings easily and conveniently. If you want to protect children, then click on the Child Safe filter. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Account - Cable. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Apply the Public DNS to the computer / device / your own Router i. I am also experiencing the same issue. com. 67. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Information on how to use Web Safe can be found here. Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Chatter and natter. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 1 or whatever else you like. Joining in. 162. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Account - Cable. When accessing a page I am advised "You can easily change your Web Safe settings at any time. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. 168. 9. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Options. ntt. Had hoped curl might show more information but alas no. Virginmedia. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. For Android: Settings >> Connections >> More connection settings >> Private DNS. Help with Volt. Navigate to the My Apps tab and select Web Safe from the menu. I have a similar issue. Phone. I'm able to access online account and change the Web Safe Settings. I have web safe switched off but still certain sites wont load. imap. VM has WebSafe enabled. For best protection, we recommend using Virgin Media Internet Security and Web Safe. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If you haven’t got an account click the ‘Create Your Account’ button. please try again and on the app it just goes to a pagew that does not load. c. The iPhone can access recordings, but the 2 iPads cannot. 8. Options. resolved IP Address is 185. Virgin Media; My Virgin Media; Shop;. 222. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. These are both DNS content filters that adjust the behaviour of the VM default DNS. 8. Try again to see if problem persists. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. Guy. Networking and WiFi. 11; 0; 0; rikthemonk. Manage Your Account. Virgin Mobile. 4. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Switched On Families. . Sorry to hear that you're still having problems with this after a few weeks. Thanks - 5400491. Im having the same ballache redirecting as people have been having since 2021. A new secure password will be generated for you. not the VM Hub. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. com. on laptop and moibile, including private browsing. Click: My Apps. We'll go over how to set up the filter, what. on 09-07-2023 22:56. 168. Stay safe online. Learn more. com and we’ll look into them. How to access advanced settings. 159. You’ll find these details on your bill or welcome email. Switch on Child Safe. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Changes to our Acceptable Use Policy for Virgin Media Mail. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Web safe provides ultimate protection when using the internet. 40am) that all the settings for blocked categories (e. 220) in case it's a local DNS issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The biggest problem I find is latency which fcks up my. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Browse Virgin Media Virgin Media Community. I will be able to assist and get this changed for you. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 8. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. If you would like the Web Safe settings changed, let us know as this can be a work around for now. . 222 and 208. SpeedThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Complete your profile. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Why is this marked at solved. . 140 and not, the expected, 81. Changing DNS on your device is the best option VM have other DNS 194. 250. Re: Websafe settings no longer having effect. 8. Parental controls block websites and applications that you think are unsuitable for your child. A new secure password will be generated for. IPSec Pass-Through. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. We give all our customers a complete, market leading security package called Virgin Media Security,. Options. 159. This is so annoying as it seems as no one can help you over the phone. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. We created Web Safe for our customers to make browsing safety a no-brainer. . I cannot turn off web safe. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. Options. I tried to check the AS name as advised on the forum , here is what I found. 1. The settings vary with each ISP, but most offer some or all of the following options: Timer. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . My Virgin Media App. I am trying to turn on the web safe settings but it's not working. Switched On Families Swap and share practical advice with other parents cancel. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412.