I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Open a Web browser (e. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. run the Standard test and confirm the Hostname. Superstar. Options. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. In response to Graham_A. on 10-06-2023 13:58. These are both DNS content filters that adjust the behaviour of the VM default DNS. View Apps > Web Safe > manage your Web Safe settings - takes. We created Web Safe for our customers to make browsing safety a no-brainer. com 9. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. See where this Helpful Answer was posted. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. The message you get from the pc isthat "something has gone wrong on our side. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. Go to 192. 4. Security matters. Chatter and natter. Have being trying a few times over past couple of weeks and just get same message. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Hi I have been using Websafe for some time but I noticed this morning (about 7. Customer since 1993. 220. Bypass Child Safe & Virus Safe. They provide the functionality via the Websafe function linked above. Security matters. "Sorry the changes you made were not saved, please try again". See. Hi there, thank you all for your help. Toggle the button next to Child Safe option to turn it Off. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Select Help & Settings. It works now. . Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Web safe provides ultimate protection when using the internet. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. . Click: Web Safe. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. The computers and devices you wish to authorise are set up so that. You can find more help with your TV settings on your box. Click on My Apps then Web Safe. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. AFAIK Web Safe setting cannot be configured through Hub. Every attempt bounces me back to the 'My Account' page. Jim__d. . I have been trying to turn on child safe for the last few weeks, but just get the message. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. I've tried turning it on, then off again. . Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. You’ll pay nothing for 3 months (with no payment details. 1/help for specific device where Web Safe is not working. Tap Install Now. Reset Hub password. Any website unsuitable for children is blocked by default. Welcome to the community and thanks for taking the time to post your issue on the forums. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 168. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 2 years later this problem still persists. 159. Pick a category to get started. You may want to start by seeing what your site report looks like using a tool like Blocked. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. Click: Web Safe. I've switched it off and on multiple times - 5019860. If you want to protect children, then click on the Child Safe filter. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Plug in your Virgin Media router. Apply the Public DNS to the computer / device / your own Router i. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. It's the same for virus safe and child safe. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Changing Virgin Media Web Safe Settings on Desktop/Laptop. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. I cannot turn off web safe. Manage Your Account. * Call costs may vary. Expand the Email option. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your site is blocked by a majority of ISPs, it may be that there is a. 168. com 194. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 4. com Virgin Media takes online safety seriously. Complete your profile. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Account - Cable. . Sign in to My Virgin Media to change your Web Safe. Account - Mobile. 1. We give all our customers a complete, market leading security package called Virgin Media. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. How to whitelist a website. Please can you look into my settings from your side too. Options. Try both Mac and Windows. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 192. Virgin Media and you have confirmed Child Safe is on. laptop. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. The message you get from the pc isthat "something has gone wrong on our side. We'll go over how to set up the filter, what. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Changing network settings to use any Public DNS should re-gain full access for the device. I can not access the Manage your websafe settings via my app or via my pc. Web safe provides ultimate protection when using the internet. 8. Account - Mobile. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Apps and extras. 159. Changing network settings to use any Public DNS should re-gain full access for the device. More about Web Safe. Virgin Media Web Safe Log in to your My Virgin Media account. When. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Login to the Virgin Media online account in a web browser. Phone. . Virus Safe - Enabled. e. 0 you will need to use 192. --. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. VM BB TV Landline. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Thanks for confirming your details via private message . Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. 29 minutes ago. POP3 Settings. Community Natter. Tuning in 690 Views Message 13 of 32 Flag for a moderator. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Im having the same ballache redirecting as people have been having since 2021. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Chatter and natter. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 67. . Any website unsuitable for children is blocked by default. com, minecraft. For a single one, you may be able to get an exemption. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. * Call costs may vary. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Here you’ll find all the help you need for Virgin Media related problems and issues. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. com. 1. 100 nslookup protonvpn. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. I did try to access a restricted site over the WIFI and. Select Parental Controls in Virgin Media Web Safe. Broadband. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 168. 4. 1 on your browser. It’s important you choose a passcode that’s different to the one you use to unlock your device. Clear searchon 13-02-2023 08:44. You can go look up how to change the DNS in whatever operating system you are using yourself. 168. Thanks for the reply @jasoncartwright on the forums. I keep getting the message seen in the attached picture. Thank you for the help. I have web safe switched off but still certain sites wont load. on 02-09-2023 18:58. desktop. To access your Virginmedia. If you want to protect children, then click on the Child Safe filter. websafe page unable to load. Click the big on/off icon to connect. 0 Kudos Reply. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. 17-04-2023 12:57 - edited 17-04-2023 12:58. But everyone I try, it says oops page is broken. Welcome to the community and thanks for taking the time to post here on the forums. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 1 or whatever else you like. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Chatter and natter. on 09-09-2023 11:35. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. To check this, go to iOS settings > Local network > ON’. 4. 162. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. 168. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. . 168. . In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 48. Could I request for some intervention from any of the admin to. We'll go over how to set up the filter, what. This help content & information General Help Center experience. 0. Childsafe off but still blocking sites. Networking and WiFi. Sign in Not. Browse Virgin Media Virgin Media Community. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. SpeedAccess Virgin Media router settings in modem-only mode. Superstar. Best done from a wired connection. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. If you changed the computer's network settings to use any Public DNS does that re-gain access. 88K views 5 years ago. 8 and/or 1. Hey @JohnnyT8,. Go to Account settings, then Account details. Users can change their settings at any time in My Virgin Media. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Log in to your Virgin Media account using your email address and password. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. This problem has been running for over 2 months now. Find. Forum; Apps. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). 123 and 194. 67. Turn off all Spam filtering. 2. I tried to check the AS name as advised on the forum , here is what I found. on 15-10-2023 05:01. Hopefully when that thread concludes it will also resolve your issue. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Type of information. The settings vary with each ISP, but most offer some or all of the following options: Timer. Turn your TV on and get connected. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. 4. Plus all the blocked websites reset to nothing when I log in again. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. I have a similar issue. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. on 18-10-2022 19:33. We give all our customers a complete, market leading security package called Virgin Media. For best. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". 11; 0; 0; rikthemonk. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. resolved IP Address is 185. Vonage 2nd line. If you would like the Web Safe settings changed, let us know as this can be a work around for now. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. When accessing a page I am advised "You can easily change your Web Safe settings at any time. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Not able to access websafe_setting page (able to go to update_profile page). We recommend keeping Virus Safe on. Any website unsuitable for children is blocked by default. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. Virgin Media takes online safety seriously. Hopefully when that thread concludes it will also resolve your issue. Access Virgin Media router settings in modem-only mode. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. icon on the upper-left edge of your screen. Post back here to have issue flagged to the forum team. Virgin Media; My Virgin Media; Shop; Help;. If it’s not a technical issue you need help with then we’re here to support you on. Set up a guest network. VPNs we tested to unblock various forbidden resources. 8. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. If you see two software update options available, choose the one you want to install. 67. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Options. Thank you. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. Click here to view more details on content filters from Virgin Media’s Web Safe. Having the same problem on multiple devices. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 1. SpeedWe would like to show you a description here but the site won’t allow us. org. I have my own user end protection against malicious sites so neither is desirable. 40am) that all the settings for blocked categories (e. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. --. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. com (connection reset error). We hope that helps. 15-02-2023 21:11 - edited 15-02-2023 21:15. IPCONFIG reports DNS servers as 194. Have looked at previous similar posts and have tried. These are two settings – Virus Safe and Child Safe. Account - Cable. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. We would like to show you a description here but the site won’t allow us. I’m sorry to hear of the issues that you’re having with your web safe settings, this is a known issue and is being worked on by the team. Learn moreWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. This video is about how to use any website that has been blocked by Virgin Media. SpeedQuickStart, set up and connections. 1. My Virgin Media makes managing your account easier with all your information in one place. a02. 222 & 208. I have 3 devices. For fraudulent e-mails, forward to phishing@virginmedia. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Just bear in mind this would reset everything. 8) and this will bypass the websafe filter. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. If you're still having issues changing your settings, please let us know. Virgin Media help and support. . Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. VM has WebSafe enabled. 123. 220. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Malware can also record or steal information like bank details or account logins. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. I have been trying for a couple days to change the websafe settings on my account, but am unable to. 0 Kudos. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Manage Your Account. Networking and WiFi. e. VPN operates fine for use with : Virus Safe : Enabled. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Go to My Apps. laptop. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Also check the dns settings of your vpn while you're there. Browse Virgin Media Virgin Media Community. To get around this, you need to turn Web Safe off. Doesn't work in Igconito, Chrome Browser, Edge or Safari. I've taken a look at the threads you hav. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Settings to enter. Use a free web proxy and enter Use the Get Magnet Link site. 220. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 100 & 194. For Android: Settings >> Connections >> More connection settings >> Private DNS. 15-02-2023 21:11 - edited 15-02-2023 21:15. Browse Virgin Media Virgin Media Community. May just be a. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. on 27-07-2022 14:17.